Verizon debuts its own chatbot on Facebook Messenger
The Fios customer service bot will answer your questions and help you find things to watch.
Probably the worst part about customer service is having to talk to someone on the phone when things go awry or you have a quick question. But would you rather have the conversation over Facebook Messenger?
Verizon has introduced the Fios chatbot on Facebook Messenger. You can use it to do things like search for content to watch, manage your DVR, and add channels to an existing package. It works for Verizon Fios internet service, too, so if you’re wondering what the throughput is on your internet speeds, you can simply ask the chatbot to test the connection.
“The Fios chatbot is focused on entertainment content now,” said Miguel Quiroga, head of digital for Verizon’s Fios consumer business, in the official press release. “It will continue to evolve based on how people use it. In effect, our customers will be ‘co-creating’ the platform with us.”
Automated customer service isn’t a new concept, just as chatbots aren’t new either. Facebook on its part recently announced its plans to double down on chatbots in an effort to give them substantial credence over time.
If you’re a Verizon Fios customer, you can try out the Fios chatbot on Facebook Messenger right now. Search for Fios, and then select “Get Started” as the first chat entry to start the process of linking your account.